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Idea in Brief What’s Wrong Most team-building frameworks assume that you get to cherry-pick members and set the direction and tone from day one. But leaders usually don’t have that luxury; they must work with the people they inherit. What’s Needed Leaders who are taking over and transforming a team need guidance on how to navigate the transition and improve performance.
Artwork: Andy Gilmore, Chromatic, 2010, digital drawing If you were looking for teams to rig for success, a call center would be a good place to start. The skills required for call center work are easy to identify and hire for. The tasks involved are clear-cut and easy to monitor.
Leaders expanded cognitive process